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Products | Flight Performance Review | Travel Research Centre together with British Airports Group (BAA plc) have developed a program of passenger research which assesses your airline's performance on flights into the world's busiest international airports. Interviews are conducted quarterly by independent interviewers as passengers exit their aircraft at London airports.
FPR provides fast, reliable and actionable feedback about your performance including:
- Your flight performance compared with key competitors
- The effect of flight performance on repeat business
- Rating your airline's performance with regard to
- Check-in
- Cabin environment
- Seating
- Food and drink
- IFE (longhaul)
- In-flight service
- Overall satisfaction
- Flight performance by key market segments
- Your performance tracked over time.
Flight Performance Review is divided into nine groups of routes
Key performance indicators are faxed directly to the client within 72 hours of the last interview. Full results and interpretation within 7 days - in time for immediate action. |
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